News

Geofencing Live! Realtime Text Messaging for Reps

Geofencing is the art of creating territories and boundaries while identifying one or more contact record assignments. Create any level of complex polygon using our mapping/drawing tool, give it a name, and then assign the shape/territory to a contact record. Once you’ve assigned/created the relationship between a shape (geofence) and a contact record, the CRM interface will provide a simple button to click, which will send the contact details to your designated rep. Drawing a geofence is simple, and there are no [...]

January 2, 2017 New Features, News
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New Features For Inventory Auditing & Travelers

Just in time for that year-end massive inventory audit! The iOS companion application now can scan any barcoded item (thousands at a time) and mark the item accounted for. In addition, the item scanned is recorded by scanning location (so long as GPS is enabled), the user/operator and timestamp. In addition to using the mobile scanner, all you need to do to manage the inventory audit process further is run the Inventory Checklist function available on the .com website version. This [...]

December 26, 2016 New Features, News
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Call Center Enhancement

Managers can now quickly search and identify outstanding calls, and unrated or poorly rated recordings. This provides a great way to compile training materials for new call center operators as well as finely tune existing operators.

December 11, 2016 New Features, News
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Weapon Inspection Enhancements & Rapid Gear Assignment Update

Thanks to LE feedback, an overall condition status has been added to all weapon inspection forms. This includes weapon inspections during a firearm rapid check in and assignment as well as annual employee inventory inspection functionality. The inspection report available to master users visually reflects the overall status of an inspection using color coding and iconography. Users can quickly identify problematic assets in short time, even if there are thousands of them. In addition, during a rapid check in process, all [...]

December 3, 2016 New Features, News
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Weapon Qualification Digests (POST, AZPOST, Any Quals)

New functionality has been released to enhance several employment/roster reporting features. Law Enforcement Quick ability to see if an employee has NEVER had any quals on record. This will quickly provide training sergeants and others to identify scheduling needs. See the new Roster Report to experience this update. Calendar Scheduling – Coming Very Soon (this is in production for call centers now)

November 29, 2016 New Features, News
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Important Notice to All Federal Firearms Licensees – Form 4473 revised for 2017

Important Notice to All Federal Firearms Licensees ATF Form 4473, Firearms Transaction Record (Form 4473) has been revised. ATF has created a webpage to highlight the significant changes to the form. It is highly suggested that you review the entire revised form including all of the Notices, Instructions, and Definitions. For more details, visit ATF’s page to read more about the revisions. This page highlights the significant changes to the form. It is highly suggested that you review the entire revised form including all of [...]

November 18, 2016 Compliance, News
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New Email Routing Features

New functionality has been introduced to provide advanced RMA/Repair email notification routing rules. System users can now configure a specific email address to specific RMA Repair status scenarios: Refund, Repair and Replace. Additionally, specific emails can be configured for All Status Updates and Call Tag Requested. Seamlessly communicate with your customers as gunsmithing tickets are managed in the repair/rma queue. The image below will help you visualize the flow of a variety of RMA circumstances.

November 14, 2016 New Features, News
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New Feature: Manage All User Permissions

Master operator accounts can now add and remove user permissions, including granting the Master Operator privileges. Most importantly, the “Retire” account status has been added as well. This functionality is available from the Employee/Operator Roster Report.

November 4, 2016 New Features, News
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RMA/Ticket Integration System

Enterprise users now have a token based public/private integrated RMA/RETURN/Warranty system in place. This is a great feature for armories, gunsmiths and research facilities alike. See the main settings area for configuring email routing, alerts, and website link integration options available from version 1.2.92+ This system can be managed from within the A&D logbook action center, the public link interface, a private ticket creation interface as well as the RMA/Repair dashboard. If you make a product, GunTRAC can help you resolve [...]

October 27, 2016 New Features, News
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