Managers can now quickly search and identify outstanding calls, and unrated or poorly rated recordings. This provides a great way to compile training materials for new call center operators as well as finely tune existing operators.
Tired of all the GDPR update emails yet? As you’ve no doubt heard, new data protection laws are being launched [...]
Read MoreAPB360 breaks down FFL licensee information based on “Never been Seen” a.k.a. New, renewed per expiration date “Priority“, or [...]
Read MoreIntroducing a New Training Management Feature. Create a set of training requirements with a specific lifespan and assign that training [...]
Read MoreMaster operator accounts can now add and remove user permissions, including granting the Master Operator privileges. Most importantly, the [...]
Read MoreAll training performance reports now have a new link within them, “View Certificate” and or “Download Certificate”. The link [...]
Read MoreWe recently invented a new method for our users to audit single serialized assets. Our prior method of generating [...]
Read MoreThanks to a feature request from one of our enterprise law enforcement users, we have revised the design scope [...]
Read MoreAPB360 has released significant enhancements to the call center functionality over the weekend. The ability to provide custom CRM data, [...]
Read MoreAPB360 breaks down FFL licensee information based on “Never been Seen” a.k.a. New, Renewed per expiration date “Priority“, or Updated per [...]
Read MoreEnterprise Manufacturers and Public Service system users now have the ability to extend the learning module management system to [...]
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