Managers can now quickly search and identify outstanding calls, and unrated or poorly rated recordings. This provides a great way to compile training materials for new call center operators as well as finely tune existing operators.
Maintenance window Planned start date and time: 2017-03-28 22:00 CDT Planned end date and time: 2017-03-29 04:00 CDT Expected disruption Up to 5 [...]
Read MoreOur call center users have a new arrow in the quiver, a fully synced and automated channel providing a [...]
Read MoreYubiKeys combat malware, phishing, and man-in-the-middle attacks by ensuring that the user is physically at their device to log [...]
Read More“The mission of Packages From Home is to send care and comfort packages to deployed American military heroes who [...]
Read MoreThe FFL Mapping Business Development system has been updated to include the complete listing from BATFE FOIA released licensee [...]
Read MoreUsers may now filter logbook reports by Disposition State (Geography). This is helpful in identifying risk levels associated with [...]
Read MoreDepartments : First Look APB360: The Training Tracker APB360’s software is a versatile tool that can save agencies time and money [...]
Read MoreJust in time for that year-end massive inventory audit! The iOS companion application now can scan any barcoded item (thousands [...]
Read MoreClick an image for a larger view…. ShotPM users can now see on the main dashboard any tag assignment requiring [...]
Read MoreThere are a total of 80,012 licensees, of which 1,896 are new or recently renewed Priority Records: 1835 New: 594 Updates: 79418 Phone or Address Updates: [...]
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