Managers can now quickly search and identify outstanding calls, and unrated or poorly rated recordings. This provides a great way to compile training materials for new call center operators as well as finely tune existing operators.
Anytime you are under the “audit microscope” anxiety is a given. This post is to help you navigate the [...]
Read MoreMaintenance window Planned start date and time: 2017-03-28 22:00 CDT Planned end date and time: 2017-03-29 04:00 CDT Expected disruption Up to 5 [...]
Read MoreAll training performance reports now have a new link within them, “View Certificate” and or “Download Certificate”. The link [...]
Read MoreThe ATF managed to publish the October Licensee FOIA request under November this time. Not sure how that happens, [...]
Read More“The mission of Packages From Home is to send care and comfort packages to deployed American military heroes who [...]
Read MoreWe will be performing live demonstrations all day every day at Booth #11374! Come see our latest technologies like: [...]
Read MoreIntroducing a New Training Management Feature. Create a set of training requirements with a specific lifespan and assign that training [...]
Read MoreThere are a total of 80,012 licensees, of which 1,896 are new or recently renewed Priority Records: 1835 New: 594 Updates: 79418 Phone or Address Updates: [...]
Read MoreThe FFL Mapping Business Development system has been updated to include the complete listing from BATFE FOIA released licensee [...]
Read MoreTired of all the GDPR update emails yet? As you’ve no doubt heard, new data protection laws are being launched [...]
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