Managers can now quickly search and identify outstanding calls, and unrated or poorly rated recordings. This provides a great way to compile training materials for new call center operators as well as finely tune existing operators.
Thanks to LE feedback, an overall condition status has been added to all weapon inspection forms. This includes weapon inspections during a firearm rapid check in and assignment as well as annual employee inventory inspection functionality. The inspection report available to master users visually reflects the overall status of an inspection using color coding and iconography. Users can quickly identify problematic assets in short time, even if there are thousands of them. In addition, during a rapid check in process, all [...]
New functionality has been released to enhance several employment/roster reporting features. Law Enforcement Quick ability to see if an employee has NEVER had any quals on record. This will quickly provide training sergeants and others to identify scheduling needs. See the new Roster Report to experience this update. Calendar Scheduling – Coming Very Soon (this is in production for call centers now)
New functionality has been introduced to provide advanced RMA/Repair email notification routing rules. System users can now configure a specific email address to specific RMA Repair status scenarios: Refund, Repair and Replace. Additionally, specific emails can be configured for All Status Updates and Call Tag Requested. Seamlessly communicate with your customers as gunsmithing tickets are managed in the repair/rma queue. The image below will help you visualize the flow of a variety of RMA circumstances.
Master operator accounts can now add and remove user permissions, including granting the Master Operator privileges. Most importantly, the “Retire” account status has been added as well. This functionality is available from the Employee/Operator Roster Report.
Enterprise users now have a token based public/private integrated RMA/RETURN/Warranty system in place. This is a great feature for armories, gunsmiths and research facilities alike. See the main settings area for configuring email routing, alerts, and website link integration options available from version 1.2.92+ This system can be managed from within the A&D logbook action center, the public link interface, a private ticket creation interface as well as the RMA/Repair dashboard. If you make a product, GunTRAC can help you resolve [...]
Users may now filter logbook reports by Disposition State (Geography). This is helpful in identifying risk levels associated with restrictive legislative actions planned or scheduled by certain states such as California for example. Compliance officers may choose one or more states while using this filter, along with any number of other meta data vectors already available. *Data that has been imported into the system from your legacy A&D logbook system may not be filterable.
Updated code has been released to handle file uploading utilizing the Amazon S3 Transfer Acceleration features now available for S3 storage. Some file sizes are significant depending on what was is either uploaded to GunTRAC or what is generated by the logbook engine. In some cases, gigabytes. The act of encrypting and transferring data to S3 services in large file cases causes considerable delays with large A&D transactions, in many cases we are seeing a 300% increase in transfer speed [...]
