RMA/Ticket Integration System
Enterprise users now have a token based public/private integrated RMA/RETURN/Warranty system in place. This is a great feature for armories, gunsmiths and research facilities alike. See the main settings area for configuring email routing, alerts, and website link integration options available from version 1.2.92+
This system can be managed from within the A&D logbook action center, the public link interface, a private ticket creation interface as well as the RMA/Repair dashboard.
If you make a product, GunTRAC can help you resolve any customer issues, in a very configurable way. If a ticket or work order status changes, notify the customer by email or even SMS (coming) when an update occurs.
