New Call Center Mapping FeatureAPB360
New Cold Calling Filters and Booking Values
APB360 has released significant enhancements to the call center functionality over the weekend.
- The ability to provide custom CRM data, with last booking date and economic value
- The ability to filter results based on record activity – Explore leads by using time frames, easily identify records which have never been seen
- The ability to search the map based on operator activity over time
- New color scale for marker icons to reflect timespans since lsat seen or updated
- Enhanced info-windows on marker clicks
- Manage operator caller id information! Just make a basic TWILIO Application and follow our instructions
- We have added Google Places search as well, which can be used in conjunction with APB360’s database or just stand alone Google.
- Record status filters for inclusion and exclusion