New functionality has been introduced to provide advanced RMA/Repair email notification routing rules. System users can now configure a specific email address to specific RMA Repair status scenarios: Refund, Repair and Replace. Additionally, specific emails can be configured for All Status Updates and Call Tag Requested. Seamlessly communicate with your customers as gunsmithing tickets are managed in the repair/rma queue. The image below will help you visualize the flow of a variety of RMA circumstances.
Master operator accounts can now add and remove user permissions, including granting the Master Operator privileges. Most importantly, the “Retire” account status has been added as well. This functionality is available from the Employee/Operator Roster Report.
Enterprise users now have a token based public/private integrated RMA/RETURN/Warranty system in place. This is a great feature for armories, gunsmiths and research facilities alike. See the main settings area for configuring email routing, alerts, and website link integration options available from version 1.2.92+ This system can be managed from within the A&D logbook action center, the public link interface, a private ticket creation interface as well as the RMA/Repair dashboard. If you make a product, GunTRAC can help you resolve [...]
Users may now filter logbook reports by Disposition State (Geography). This is helpful in identifying risk levels associated with restrictive legislative actions planned or scheduled by certain states such as California for example. Compliance officers may choose one or more states while using this filter, along with any number of other meta data vectors already available. *Data that has been imported into the system from your legacy A&D logbook system may not be filterable.
Updated code has been released to handle file uploading utilizing the Amazon S3 Transfer Acceleration features now available for S3 storage. Some file sizes are significant depending on what was is either uploaded to GunTRAC or what is generated by the logbook engine. In some cases, gigabytes. The act of encrypting and transferring data to S3 services in large file cases causes considerable delays with large A&D transactions, in many cases we are seeing a 300% increase in transfer speed [...]
The FFL Mapping Business Development system has been updated to include the complete listing from BATFE FOIA released licensee information as of June 2016. 62 FFL Records failed to map via reverse geocoding services by Google. These records will be manually researched as to why. There are 959 new or updated FFL’s for the month of June, 2016. Hawaii had no changes to it’s few 124 FFL holders. Rhode Island, unchanged as well, remains the lowest count of FFL holders in the nation, [...]
It’s never been more critical for manufacturers to be tactical, with records and compliance (TRAC). It’s difficult and time consuming to plan for ruling updates when there is rarely a timeline or clear set of expectations available; being agile, bobbing and weaving is GunTRAC’s most remarkable attribute.
The FFL Mapping Business Development system has been updated to include the complete listing from BATFE FOIA released licensee information as of April 2016. The months of February, March and April are available via the mobile application interface as well as the fully featured desktop/web browser version. VOIP communication is also available on the iOS platform now, among other feature updates and enhancements. We are looking forward to a timely released May listing, with the hope there will be an upward [...]
The FFL Mapping Business Development system has been updated to include the complete listing from BATFE FOIA released licensee information. We detected 628 priority contact records across the nation. These priority records are defined as either recently renewed or updated contact or location details as well as new licensees. There was a minor increase in licensed FFL’s in January 2016 compared to December of 2015. November’s database was 78,867 records, slightly lower than January’s database of 78,880. For some bizarre reason, not a single new/renewed FFL [...]
The FFL Mapping Business Development system has been updated to include the complete listing from BATFE FOIA released licensee information. We detected 626 priority contact records across the nation. These priority records are defined as either recently renewed or updated contact or location details. There was a minor decrease in licensed FFL’s in December compared to November. November’s database was 78,998 records, slightly higher than December’s database of 78,867. We are looking forward to a timely released January listing, with the hope there [...]