New functionality has been released to enhance several employment/roster reporting features. Law Enforcement Quick ability to see if an employee has NEVER had any quals on record. This will quickly provide training sergeants and others to identify scheduling needs. See the new Roster Report to experience this update. Calendar Scheduling – Coming Very Soon (this is in production for call centers now)
Important Notice to All Federal Firearms Licensees ATF Form 4473, Firearms Transaction Record (Form 4473) has been revised. ATF has created a webpage to highlight the significant changes to the form. It is highly suggested that you review the entire revised form including all of the Notices, Instructions, and Definitions. For more details, visit ATF’s page to read more about the revisions. This page highlights the significant changes to the form. It is highly suggested that you review the entire revised form including all of [...]
New functionality has been introduced to provide advanced RMA/Repair email notification routing rules. System users can now configure a specific email address to specific RMA Repair status scenarios: Refund, Repair and Replace. Additionally, specific emails can be configured for All Status Updates and Call Tag Requested. Seamlessly communicate with your customers as gunsmithing tickets are managed in the repair/rma queue. The image below will help you visualize the flow of a variety of RMA circumstances.
Master operator accounts can now add and remove user permissions, including granting the Master Operator privileges. Most importantly, the “Retire” account status has been added as well. This functionality is available from the Employee/Operator Roster Report.